Shipping policy

Last Updated: October 30, 2026

At Novalique, we are committed to providing a convenient and reliable shipping experience for our customers across the United States. This Shipping Policy explains our shipping rates, order processing times, delivery estimates, and related information for furniture products, including Sofas & Couches, Chairs, Home Office Desk Chairs, and other home furnishings.

1. Shipping Coverage

Novalique currently ships to eligible addresses within the United States. Shipping availability may vary depending on the product, destination, and delivery service.

If your address is outside our current delivery area, please contact our customer service team before placing your order.

2. Shipping Rates

We offer the following shipping rates for eligible orders shipped within the United States:

  • Orders of $150 or more: Free standard shipping.

  • Orders under $150: A flat shipping fee of $7.95.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Any special delivery charges, if applicable, will be communicated before the order is finalized.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation. Our business days are Monday through Friday, excluding U.S. public holidays.

Processing times may be longer during holidays, promotional periods, or when additional order verification is required. Orders are not considered shipped until they have been handed over to the shipping carrier.

4. Estimated Delivery Time

After an order has been shipped, estimated delivery times are as follows:

  • Contiguous United States: Approximately 3–7 business days.

  • Alaska and Hawaii: Approximately 5–10 business days, where delivery is available.

These delivery estimates begin after shipment and do not include order processing time. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

Furniture items that require special handling or additional transportation arrangements may take longer to arrive.

5. Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available. You can use the tracking details to check the progress of your shipment.

Please allow some time for tracking information to become active after the carrier receives your package.

6. Delivery Information

Please ensure that your shipping address, contact details, and other order information are accurate and complete when placing your order.

For larger furniture items, delivery arrangements may depend on the carrier and the characteristics of the product. Unless explicitly stated on the product page or during checkout, standard shipping does not include assembly, installation, removal of old furniture, or specialized in-home delivery services.

If a delivery attempt fails because of an incorrect address, unavailable recipient, or other customer-related issue, additional delivery arrangements or charges may apply.

7. Delays and Delivery Exceptions

Although we make reasonable efforts to ship orders promptly, delivery dates are estimates and are not guaranteed. Delays may occur due to severe weather, carrier disruptions, high shipping volumes, public holidays, logistical issues, or other unexpected events.

If your shipment appears significantly delayed, please contact us with your order number so we can help you review the available tracking information.

8. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If your furniture arrives damaged, an item is missing, or you receive an incorrect product, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photos of the item and its packaging when applicable. We will review the information and work with you to determine an appropriate resolution in accordance with our store policies and applicable law.

9. Order Changes and Cancellations

If you need to update your shipping address or cancel an order, please contact us as soon as possible. We can only accommodate changes or cancellations before the order has progressed too far in processing or shipment, and a request is not confirmed until we respond.

Once an order has shipped, changes to the delivery address or cancellation may no longer be possible. Please refer to our Order Cancellation Policy for further information.

10. Contact Us

If you have questions about shipping, delivery estimates, or an existing order, please contact Novalique using the information below.

Store Name: Novalique
Email: info@novalique.us
Phone: +1 (859) 749-5238
Address: 3008 Muddy Creek Rd, Winchester, KY 40391-9311, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for choosing Novalique. We appreciate your business and look forward to helping you furnish your home with confidence.