Last Updated: October 30, 2026
At Novalique, we aim to provide a convenient and secure checkout experience for customers purchasing furniture and home furnishings, including Sofas & Couches, Chairs, Home Office Desk Chairs, and other products. This Payment Policy explains our payment procedures, order charges, and refund processing.
1. Accepted Payment Methods
Novalique accepts the payment methods displayed at checkout. Available options may include major credit cards, debit cards, digital wallets, and other payment services supported by our payment providers.
The payment methods available to you may vary depending on your location, device, transaction, and payment provider.
Please review the options presented at checkout before completing your purchase.
2. Payment Processing
Payment is generally required when you place an order. Your order may not be processed until the payment has been successfully authorized or confirmed.
When submitting an order, please ensure that your billing information, payment details, email address, and shipping address are accurate and complete.
If your payment is declined, cannot be verified, or requires additional authorization, your order may be delayed or canceled. If you experience payment difficulties, please contact your bank, card issuer, or the relevant payment provider.
3. Product Prices, Shipping Fees, and Taxes
All applicable product prices and charges will be displayed on our website or at checkout before you finalize your purchase.
Our standard shipping rates within the United States are as follows:
-
Orders of $150 or more: Free standard shipping.
-
Orders under $150: A flat shipping fee of $7.95.
Applicable sales taxes and any other disclosed charges will be calculated and displayed at checkout where required.
Please review your order summary carefully before confirming payment.
4. Payment Security
We take reasonable steps to help protect payment-related information during the checkout process. Payments are handled through the payment providers available on our website, which may use security measures designed to protect transaction information.
We do not request that customers send full payment card details or sensitive payment credentials through ordinary email.
Please use the official checkout process and keep your payment information secure. While we take reasonable precautions, no online transaction or electronic transmission can be guaranteed to be completely secure.
5. Order Confirmation
After completing your payment, you may receive an order confirmation email containing your order details.
Please check the confirmation carefully. If you notice an incorrect shipping address, an unexpected charge, or another order issue, contact us as soon as possible.
An order confirmation does not necessarily mean that the order has shipped. Shipping updates will be provided separately when available.
6. Refunds and Payment Reversals
If a return, cancellation, or other issue qualifies for a refund under our applicable policies, the approved refund will generally be issued to the original payment method.
After a refund is approved and processed, please allow approximately 5–10 business days for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
For information about return eligibility and refund procedures, please refer to our Return and Refund Policy and Order Cancellation Policy.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to order status and cannot be guaranteed once processing or shipment has progressed too far.
If an order is successfully canceled and a refund is due, we will arrange the refund in accordance with our applicable policies and legal obligations.
8. Billing Questions and Payment Disputes
If you believe you have been charged incorrectly or notice an unfamiliar transaction related to an order, please contact us with your order number and relevant details.
We will review the information and work with you to resolve the issue. For unauthorized transactions, you should also contact your bank or payment provider promptly.
9. Changes to This Payment Policy
Novalique may update this Payment Policy to reflect changes in payment services, business practices, or applicable legal requirements.
Any revisions will be published on this page with an updated “Last Updated” date. We encourage customers to review this page periodically.
10. Contact Us
If you have questions about payment methods, charges, refunds, or checkout issues, please contact our customer service team.
Store Name: Novalique
Email: info@novalique.us
Phone: +1 (859) 749-5238
Address: 3008 Muddy Creek Rd, Winchester, KY 40391-9311, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Thank you for shopping with Novalique. We appreciate your trust and look forward to providing you with a convenient shopping experience.