Last Updated: October 30, 2026
At Novalique, we aim to provide a smooth and reliable shopping experience. We understand that customers may occasionally need to cancel or modify an order after placing it. This policy explains how order cancellations and changes are handled for furniture products, including Sofas & Couches, Chairs, Home Office Desk Chairs, and other home furnishings.
1. Order Cancellation Requests
If you wish to cancel an order, please contact our customer service team as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipping. However, submitting a cancellation request does not automatically mean the order has been canceled.
Your cancellation will only be confirmed once you receive a confirmation from our customer service team.
2. Orders That Have Not Been Shipped
Orders that have not yet entered processing or shipment may generally be eligible for cancellation.
If your cancellation request is approved before shipment, we will arrange a refund of the amount paid to your original payment method.
Once an order has entered processing, packaging, or other fulfillment procedures, cancellation may no longer be possible.
3. Orders That Have Already Shipped
Once an order has been shipped or handed over to the carrier, it generally cannot be canceled.
If you no longer wish to keep the item, you may request a return after delivery in accordance with our Return and Refund Policy.
Please do not refuse delivery or arrange to return a shipment without first contacting our customer service team for instructions. Additional shipping or handling costs may apply where permitted by law.
4. Refunds for Canceled Orders
If your cancellation request is approved, the refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
If you do not receive your refund within the expected timeframe, please contact your payment provider or reach out to our customer service team for assistance.
5. Changes to Orders
If you need to change your shipping address, contact information, product selection, or other order details, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order enters processing or shipment. However, changes cannot be guaranteed once fulfillment has started.
If the requested change affects the order total, product availability, or shipping arrangements, additional payment or other adjustments may be required. Any applicable changes will be communicated before they are finalized.
6. Orders Canceled by Novalique
In certain circumstances, Novalique may need to cancel an order, including:
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The ordered product is unavailable or out of stock.
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Payment cannot be successfully processed or verified.
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The order contains incorrect or incomplete information that cannot be resolved.
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We identify suspected fraudulent or unauthorized activity.
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Shipping to the provided address is unavailable.
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A significant pricing or product listing error occurs.
If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method.
We will make reasonable efforts to notify affected customers using the contact information provided at checkout.
7. Important Notes for Furniture Orders
Furniture products may require additional handling, packaging, and transportation arrangements. For this reason, cancellation requests should be submitted as early as possible.
Once a large furniture item has entered fulfillment or has been handed over to a carrier, it may not be possible to stop the shipment or change its delivery arrangements.
We encourage customers to carefully review product details, dimensions, colors, shipping information, and order quantities before completing checkout.
8. Contact Us
For cancellation requests, order changes, or questions about this policy, please contact us as soon as possible.
Store Name: Novalique
Email: info@novalique.us
Phone: +1 (859) 749-5238
Address: 3008 Muddy Creek Rd, Winchester, KY 40391-9311, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Please include your order number in your message so we can locate your purchase and assist you more efficiently.
Thank you for choosing Novalique. We appreciate your understanding and continued support.