Refund policy

Last Updated: October 30, 2026

At Novalique, customer satisfaction is important to us. We want you to feel confident when shopping for furniture online. This Return and Refund Policy explains the conditions for returns, refunds, exchanges, and damaged or incorrect items purchased through our website.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a standard return, the item should meet the following conditions:

• Be unused and in its original condition.

• Include all original parts, accessories, hardware, and instructions, where applicable.

• Be returned with its original packaging when reasonably available.

• Show no signs of damage caused by improper use, assembly, or handling after delivery.

Because furniture products can be large and require special handling, we recommend inspecting your order carefully upon delivery and contacting us before assembling or using an item you may wish to return.

Certain products may be ineligible for return where permitted by applicable law, including customized items or products specifically identified as non-returnable before purchase.

2. How to Request a Return

To initiate a return, please contact our customer service team at info@novalique.us within 30 days of delivery.

Please include the following information in your request:

• Your order number.

• The name or description of the item you wish to return.

• The reason for the return.

• Photos of the item and packaging, if relevant.

Our team will review your request and provide return instructions, including the appropriate return address and any applicable shipping arrangements. Please do not ship an item back before receiving authorization and instructions from us.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other customer preference, the customer is generally responsible for the return shipping costs unless otherwise stated by Novalique or required by applicable law.

Furniture return shipping may be costly because of the item's size, weight, packaging, and transportation requirements. We recommend contacting us before arranging return shipment so we can explain the available options and any applicable costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and determine an appropriate resolution in accordance with applicable law and our policies.

Original shipping fees, if any, may be non-refundable for standard preference-based returns, except where required by law or otherwise stated by Novalique.

4. Damaged, Defective, or Incorrect Items

Please inspect your furniture upon delivery. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the problem, and clear photographs showing the issue and packaging where applicable.

Depending on the circumstances, we may offer a replacement part, replacement item, repair, refund, or another appropriate solution. Please allow our team time to review the information and coordinate the next steps.

Do not discard damaged packaging or arrange disposal of the item before receiving instructions from our customer service team.

5. Refund Process and Timing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the refund to appear in your account. The exact timing may depend on your payment provider or financial institution.

If a refund is not visible after the expected processing period, please contact your payment provider first. You may also contact us for assistance.

6. Exchanges and Replacement Parts

If you would like to exchange an item for a different product, color, or style, please contact us to confirm availability and eligibility.

Exchanges are subject to stock availability and may require the original item to be returned before a replacement is shipped. Where appropriate, we may offer replacement parts for furniture with missing or damaged components.

Any additional charges, return shipping arrangements, or price differences will be communicated before the exchange is finalized.

7. Cancellations and Delivery Refusals

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.

Refusing delivery or returning an item without prior authorization may delay the resolution of your request and could result in additional shipping costs. Please contact our team for instructions before refusing or returning a shipment.

For further details, please refer to our Order Cancellation Policy.

8. Important Furniture Return Considerations

Furniture products may require careful disassembly and protective packaging for safe transportation. Customers should follow the return instructions provided by our team and use suitable packaging to reduce the risk of additional damage during transit.

Damage caused by improper disassembly, inadequate packaging, misuse, or handling after delivery may affect return eligibility, subject to applicable law.

9. Policy Updates

Novalique may update this Return and Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements. Updates will be published on this page with a revised “Last Updated” date.

Any return or refund request will be handled in accordance with the applicable policy and relevant consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.

10. Contact Us

If you have questions about returns, refunds, exchanges, or replacement parts, please contact us:

Store Name: Novalique
Email: info@novalique.us
Phone: +1 (859) 749-5238
Address: 3008 Muddy Creek Rd, Winchester, KY 40391-9311, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for shopping with Novalique. We appreciate your trust and will do our best to assist you with your order.