Privacy policy
Last Updated: October 30, 2026
At Novalique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our furniture collections, place an order, or contact our customer service team.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to your rights and applicable privacy laws.
1. Information We Collect
We may collect the following categories of information when you interact with our website.
Personal and Contact Information
When you place an order, create an account, or contact us, we may collect information such as your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
We may collect details about the products you purchase, order history, transaction status, delivery preferences, returns, refunds, and other information necessary to manage your purchases.
Payment Information
Payments are processed through the payment methods and service providers available at checkout. We may receive transaction confirmations, payment status, billing details, and limited payment-related information necessary to process orders and prevent fraud. Full payment card details are generally handled by the applicable payment processor rather than stored directly by us, subject to the services used.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring websites, access times, and interactions with website features.
Communications and Customer Support Information
If you contact us with questions, complaints, return requests, or other inquiries, we may retain the information you provide so we can respond and maintain appropriate customer service records.
2. How We Use Your Information
Novalique may use collected information for the following purposes:
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To process, confirm, and fulfill orders.
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To arrange shipping and provide delivery updates.
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To process payments, refunds, returns, and exchanges.
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To respond to questions and provide customer support.
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To maintain and improve website functionality and shopping experiences.
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To detect and prevent fraud, unauthorized transactions, and security incidents.
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To communicate important information about orders, policies, and account activity.
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To send promotional communications where permitted by law and in accordance with your preferences.
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To analyze website performance and understand customer interactions.
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To comply with legal obligations and protect our legitimate business interests.
3. How We Share Information
We do not sell personal information in exchange for money. However, we may share certain information with trusted third parties when necessary to operate our business or provide services.
These parties may include:
Service Providers: Companies that support website hosting, order management, customer service, data analysis, and technical operations.
Payment Processors: Providers that securely process payments, verify transactions, and help prevent fraudulent activity.
Shipping and Delivery Partners: Carriers and logistics providers that require delivery information to transport your purchases.
Analytics and Advertising Providers: Services that help us understand website performance or measure advertising effectiveness, where applicable and subject to your preferences and relevant legal requirements.
Legal and Regulatory Authorities: Government agencies, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and property.
Business Transfers: Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, analyze traffic, and measure marketing performance.
Some cookies are necessary for the website to operate, while others may be optional. Where required by law, we will provide appropriate options for managing consent to non-essential cookies.
You can also manage cookies through your browser settings. Disabling certain cookies may affect shopping cart features, checkout functions, or other website services.
For additional details, please review our Cookie Policy.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and legal compliance.
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to legal and operational limitations.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to use secure devices and protect any account credentials they may have.
7. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain personal information.
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Obtain a copy of certain information in a portable format.
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Object to or restrict certain processing activities where applicable.
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Withdraw consent where processing is based on consent.
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Opt out of certain targeted advertising, sale, or sharing of personal information where such rights apply.
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Appeal certain privacy-related decisions where required by law.
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising your privacy rights.
8. Marketing Communications
We may send promotional emails or other marketing communications where permitted by law. You can opt out of promotional emails by following the unsubscribe instructions included in the message.
Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping notifications, and important service updates.
9. Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external platforms. These websites operate independently and may have their own privacy policies and practices.
Novalique is not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their policies before providing personal information.
10. Children's Privacy
Our website is intended for a general shopping audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
11. International Data Transfers
Our service providers may process or store information in locations outside the state or country where you reside. Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we handle personal information.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
Store Name: Novalique
Email: info@novalique.us
Phone: +1 (859) 749-5238
Address: 3008 Muddy Creek Rd, Winchester, KY 40391-9311, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We value your trust and are committed to handling your personal information responsibly.